JEWELLERY CARE

Our gold plating is of a marvellous quality. We use one of the finest, royal approved services in London. Gold plating will slowly wear over time, although if cared for properly can last several years. We use an indulgently thick plating of 4 microns on rings and a fabulously rich 2 microns on everything else. Most brands use 0.5 - 1 micron across the board. Vermeil plating (considered the highest industry standard for gold plating) is 2.5 microns. By using brass as our base metal the process is further slowed. A flash of brass where the gold has worn thin over years is much less noticeable than a flash of silver. Should your jewellery ever need re-plating, we currently offer this service at cost price to all of our customers. This makes maintaining your item affordable and makes choosing Ruby Jack Jewellery a sustainable option. Please note that we cannot plate anything not made by our studio.

To clean your gold plated item, give a gentle and occasional wipe down with the polishing cloth provided.  If you find your piece gets a little grubby or dull with wear, a gentle wash with warm water and green dish detergent will clean your piece without damaging it. Either use a small, non abrasive soft brush or the polishing cloth provided, along with the green dish detergent, to gently clean and restore sparkle. Make sure to thoroughly rinse and then dry your piece after cleaning.

Information & Care Instructions For Brass Jewellery

Brass jewellery will naturally oxidise and darken over time. Below are instructions on how to maintain it's golden sparkle. Some people have a mild reaction to brass that can cause irritation, so please take care to ensure the wearer is able to comfortably wear brass. Without gold plating acting as a barrier, brass can turn the wearers skin green when worn in close contact and depends entirely on the PH of the wearer's skin. We recommend opting for the gold plated product version if this is a reaction you are prone to.

Regularly use a small, softly abrasive brush or toothbrush and some green dish detergent to clean your brass piece. Once you have brought your jewellery back to its original shine, dry your piece completely. Your piece must be bone dry after cleaning. The more often you do this the easier it will be to maintain the yellow-gold colour of your brass piece. Occasionally use a brass polish such as PEEK or MAAS to completely remove any grease, or metal discolouration. Pop a little polish on to the corner of the cloth provided and gently polish all over. Rinse your piece under warm water with a little green dish detergent to remove any excess polish. Dry your piece completely. Your piece must be bone dry after cleaning.

Care Instructions For Gold Filled Chains

We recommend that you always remove your chain when showering, swimming or sleeping to preserve the thickly bonded layer of gold for as long as possible.

Repairs & Re-plating - Lifetime Warranty

We want you to enjoy your jewellery for many years to come and are therefore pleased to offer a lifetime warranty. Should your piece ever need some TLC, please reach out to us at info@rubyjack.com

For full details on our lifetime warranty please see here