Terms of service

All sales at Ruby Jack are made to order, and as such are considered final by way of email confirmation of your order. All pieces are quality checked and safely packed before leaving the studio.

For more information please refer to our other policies:

We pay skilled artisans a proper living wage. Carbon offset shipping. Sustainable jewellery.

Lifetime Warranty

100% coverage for any faults, no matter when. Subsidised repairs on accidental breakages.

We Pay All Tariffs

The price you see is the price you pay. We pay all tariffs, taxes and customs duties.

Happy Customers

Thousands of customers love wearing Ruby Jack worldwide.

DESTINATION	COURIER	SHIPPING TIME
UK	Royal Mail Special	1 business day
UK	Royal Mail Tracked	2-3 business days
USA	UPS Express	1-2 business days
Australia	UPS Express	3-5 business days
Australia	Royal Mail	5-10 business days
Europe	UPS Express	1-2 business days
Europe	UPS Standard	2-4 business days
Canada & Mexico	UPS Express	2-4 business days
Rest of World	UPS Express/Expedited	3-7 business days